Innovent Labs Africa Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
means an account required to access and/or use certain areas and features of Our Site;
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and
- Information About Us
Our Site is owned and operated us Innovent labs Africa Ltd a limited liability company registered in Uganda under company number, 80020002842532 and that operates in Uganda.
Registered address: Plot 933 Kireka Namugongo Road, P.O. Box 29664, Kampala, Uganda
TIN Number: 1017652310
Data Protection Officer: Raymond Lucky Natukunda
- Email address: email@example.com
- Telephone number: 0704933161/0774664451
- Postal Address: P.O. Box 933, Kampala, Uganda
We are regulated by Namugongo Division Council, Kira Municipality under Trading license number K3BLR21000006003.
- What Does This Policy Cover?
- What is Personal Data?
Personal data is defined as any information relating to an identified or identifiable natural person (called a data subject) who can be directly or indirectly identified in particular by reference to an identifier such as name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
- What Are My Rights?
As a data subject, you have the following rights, which we will always work to uphold:
- The right to access the personal data we hold about you. Part 12 will tell you how to do this.
- The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 14 to find out more.
- The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 14.
Further information about your rights can also be obtained from your Data Protection Agency.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Data Protection Agency.
- What Data Do We Collect?
Depending upon your use of our Site, we may collect some or all of the following personal and non-personal data including but not limited to; –
- Account password
- Email address;
- Telephone number;
- Company name;
- Street address;
- Payment method;
- Purchase history;
We use the information you give to;
- Identify you
- For product research development
- To provide measurements and analytics
- Communicate with you (share marketing communications on our products)
- Generally, improve your user experience.
- How Do You Use My Personal Data?
Further to clause 6, we use your data for the necessary performance of a contract with you and because you have consented to the use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may also be used for the following purposes:
- Providing and managing your access to Our Site;
- Personalising and tailoring your experience on Our Site;
- Communicating with you. This may include responding to emails or calls from you.
- Supplying you with information that you have the option to opt-out at any time
We may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or any other means, with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the law, and you will always have the opportunity to opt-out.
Third Parties whose content appears on Our Site may use third-party Cookies, as detailed below in Part 13. Please refer to Part 13 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.
- How Long Will You Keep My Personal Data?
We store data until it is no longer necessary to provide our services or until your account is deleted – whichever comes first. This is a case-by-case determination that depends on things like the nature of the data, why it is collected and processed, and relevant legal or operational retention needs in accordance with the law.
- How and Where Do You Store or Transfer My Personal Data?
We may in certain instances such as for analytics purposes or for the reasons in 6 and 7 above share your data with external third parties, that may be based out of your jurisdiction. In any such case, we shall ensure any such data is transferred securely and following best practice in your jurisdiction.
Data at Innovent Labs Africa Ltd is stored in renown and secure servers. Innovent Labs Africa Ltd uses the website MySQL database and all access to the database are confidential and password protected.
- Do You Share My Personal Data?
We may share your personal data with the following data processors; Google Analytics – Collection of non-identifiable information for website usage statistics.
Flutterwave – Collection of identifiable contact information in order to process payments.
If any of your personal data is required by a processor, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.
- How Can I Control My Personal Data?
We provide you with the ability to access, rectify, port and erase your data. To learn more, visit Our website.
- How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 14. We do not charge for a subject access request but if your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within two weeks and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
By using our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us.
Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.
Certain features of our Site depend on Cookies to function. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
The following first-party Cookies may be placed on your computer or device:
Name of Cookie
and the following third-party Cookies may be placed on your computer or device:
Name of Cookie
How necessary it is
Helps WooCommerce determine when cart contents/data changes.
Helps WooCommerce determine when cart contents/data changes
Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.
Indicates when you’re logged in, and who you are, for most interface use
This cookie is used to store your authentication details. Its use is limited to the admin console area, /wp-admin/
Test if cookie can be set. WordPress also sets wordpress_test_cookie cookie to check if the cookies are enabled on the browser to provide appropriate user experience to the users. This cookie is used on the front-end, even if you are not logged in.
Customization cookie. Used to persist a user’s wp-admin configuration. The ID is the user’s ID. This is used to customize the view of admin interface, and possibly also the main site interface.
Time at which wp-settings-[user_id] was set
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- How Do I Contact You?
If you have any questions about this policy, you can contact us as described below.
Telephone: +256-782540893 +256-704933161
LinkedIn: Innovent Labs Africa
Facebook: Innovent Labs Africa
We may change this Privacy Notice from time to time and in some instances without notice to you. This may be necessary, for example, if the law changes, or we change our business in a way that affects personal data protection.
By your use of our Site, you by affirmative action, consent to these terms. Please do not use our Site or services if you do not consent to these terms.